1. Information We Collect

When you use the VELVYN cloud kitchen platform, we may collect personal information that you provide to us directly, such as your name, delivery address, phone number, and order history. Since we operate on a Cash on Delivery (COD) model without mandatory registration, we only collect the minimum information required to process and deliver your meal successfully.

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your food orders accurately and efficiently.
• Communicate with you regarding your order status (via WhatsApp or SMS).
• Improve our menu, delivery routes, and overall customer experience.
• Respond to your inquiries and provide customer support.

3. Information Sharing

VELVYN respects your privacy. We do not sell, trade, or rent your personal information to third parties. We only share necessary details with our trusted delivery partners strictly for the purpose of getting your food to your doorstep.

4. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via WhatsApp at +91 70420 97395.