1. Acceptance of Terms

By accessing and using the VELVYN cloud kitchen platform, you accept and agree to be bound by the terms and provision of this agreement.

2. Ordering and Delivery

• All orders placed through VELVYN are subject to acceptance and availability.
• Delivery times provided are estimates and may vary due to weather, traffic, or other unforeseen circumstances.
• We currently operate on a Cash on Delivery (COD) basis. Please ensure exact change is available when possible.

3. Cancellations and Modifications

Once an order is confirmed and the kitchen begins preparation, cancellations may not be accepted. If you need to modify your order, please contact us immediately via WhatsApp. We will do our best to accommodate your request if the food has not yet been prepared.

4. Quality Guarantee

VELVYN is committed to delivering premium quality food. If you are unsatisfied with your order due to quality issues, please contact us within 2 hours of delivery with photos of the item, and we will address your concerns promptly.

5. Contact Information

For any questions regarding these Terms, please reach out to us on WhatsApp at +91 70420 97395.